You won't find a better medical alert system or an easier return policy.
Frequently Asked Questions.
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Can I have it billed to me but installed at my parents home?
Yes. This is a very common arrangement. We do not charge extra for this service.
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Are your people trained?
In addition to all of our 24/7 operators being CSAA 5 Diamond Certified, they must also successfully complete and pass our mandatory, full-time six week training program. After passing the classroom portion of their training, they are assessed daily for an entire month followed by assessments every 4 weeks thereafter. The training regimin is strict, thorough and rigorous with operators managed by supervisory personnel 24 hours a day. Training is part of the job with the full time training team providing mandatory training throughout the year. Customer service training is also part of the curriculum which in partnership with fully screened and selective hiring, helps to ensure friendly, knowledgeable, efficient and professional service at all times.
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How do I return my LifeNet medical alert system?
We pay return shipping charges at our expense. Login and select the items you want to return. Print the label, affix it to the box and drop it off at the Post Office. Or call the post office and they’ll pick it up. No need to call us since our return system will notify us that a return is on the way.
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Can I move my Lifenet medical alert to my new home?
Yes. Call and let us know what your new address and phone number will be and we’ll send a new agreement immediately to make the appropriate changes.
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What are your Customer Service hours?
Call us anytime of the day or night. We are here 24 hours a day, 7 days a week, 365 days a year.
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Can I add or change users on my responder contact list?
Yes. Call or email us with the new info or make the changes in your account online and we will update your account promptly.
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How long will it take to receive?
Expedited shipping includes online tracking is always free. Most orders ship same day or next and delivered within 1 to 3 business days. Overnight service is available at a nominal cost.
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What is the Lifenet Medical Alert 5 Star Protection?
The seal, exclusive to Lifenet operating principle is to have the absolute best medical alert service, period. That is why we give every subscriber a rate lock, free shipping both ways, free lifetime repair service and all of our response agents live and work here in the United States, never overseas or in a different country.
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What if I lose power?
The Lifenet system includes an already installed heavy duty backup battery that maintains the system when there is a power outage. Designed to last up to 32 hours in emergency conditions, upon power being restored, the battery will self-charge. If the battery fails or your unit does not operate, we’ll replace the entire unit.
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What type of agreement do I have to sign?
Our monitoring agreement outlines the type of medical alert service we will deliver. As always you are in charge and may cancel at anytime with 30 days notice. There are no ‘locked-in’ terms or hidden fees, no deposits and no surprise charges of any kind.
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What is your system repair/replacement service policy?
We will replace all parts at no charge to you as long as your system is used as intended. We will advance ship you a replacement and even pay for the return shipping of the part needing service. Every Lifenet medical alert system includes our exclusive 5 Star Protection at no extra charge.
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Does the system work anywhere in the United States?
Yes it does. Unlike others, we deliver free to every address in the United States, including Hawaii and Alaska.
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Can my Lifenet medical alert system be moved if I move or visit with my children?
Yes. You’ll need to tell us the new address and phone number will be. We’ll send you the new paperwork and immediately make the appropriate changes.
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I want Lifenet medical alert for both mom and dad - do I pay two monitoring fees?
The service fee covers them both provided they live in the same home but a second help button for an additional $3.99 per month will be needed for the second person.
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What is the average response time?
The average response time is approximately 20 seconds. We encourage you to test your system monthly at which time you will be able to see how quickly we respond.
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How will emergency personnel gain access to my home?
Should we have to contact medical personnel, we will also alert the friends / neighbors / family members on your contact list that have a key to meet the medical responders and open your door. If you prefer not to have a friend keep a key, you can order a key lock box for your door for $1.99 per month. LifeNet monitoring personnel will provide the key lock box combination to the responders allowing them to gain access to your home without doing damage.
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What if you don’t hear me or I am unable to speak when I press the Emergency button or help button?
We will contact your preselected contact list, for example local EMS, neighbors, relatives (whomever you choose).
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How often does Lifenet connect with the monitoring center?
It only uses the phone line to dial when there is an emergency and again briefly for its weekly check-in. These are toll-free calls which will not appear on your bill.
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Can I use Lifenet as a telephone service?
No. Your LifeNet medical alert system is designed to use your existing phone line to connect to our center only when you press the help or emergency button.
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What if I press the help button by mistake?
We only communicate with the people you’ve already approved we contact such as your doctor, family, friends, neighbors, medical personnel, etc.
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Who will know that I have an emergency?
We only communicate with the people you’ve already approved we contact such as your doctor, family, friends, neighbors, medical personnel, etc.
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Is my information private?
Our team only has access to your address, directions route to your home, medical response agencies, your contact list and hidden key / lock box information. We never sell, rent or loan information for marketing purposes. Ever.
The information you provide is so that we can contact the appropriate people in a timely fashion and give them the pertinent information they need. This is especially crucial because every second is critical during an emergency.
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Is the monitoring center closed on holidays?
Trained, courteous and helpful staff are always on duty, every day of the year including holidays. We never close our center. Call us anytime.
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Will the Lifenet help button work outside of my home?
Lifenet medical alert help buttons have a significant range of about 400 feet. When you receive the system move around your dwelling and immediately outside to see where it is effective. Even if we can’t communicate with you in certain locations, when we receive your signal we will follow your predefined set of instructions.
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Seniors are at risk for falls, how does Lifenet help?
Lifenet medical alert systems can’t prevent a fall, but our systems can detect when the user has fallen. Once this happens our staff contact the user to make sure they are alright.
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What is the average response time?
Average response time is about 20 seconds or so. But the best way to know is to see for yourself. Test us at least once a month by pressing the button any time of the day or night. We never charge for tests. Call on us 24/7.
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What is your system repair/replacement service policy?
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What about deposits or other fees?
We ship it to you free. There are no deposits, activation fees or other hidden charges. You pay one price and that’s it. When you no longer want the service, we even pay return shipping.
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What type of agreement do I have to sign?
There is a monitoring agreement that outlines what type of medical alert service we will provide. You may cancel at anytime upon 30 days notice
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What does it cost?
Our popular and lowest price option is about 84 cents a day and includes everything you need including 24/7 monitoring and lifetime free service with free shipping both ways. Your rate is locked-in as long you remain a subscriber.
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What if I want to cancel my annual service?
We will refund you for the unused portion of service. You may cancel service anytime for any reason or no reason without penalty with 30 days notice and we’ll pay the return shipping fees.
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Is there a cancellation penalty?
Never. Unlike so many others there are no hidden charges or fees and no cancellation penalty.
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What is your return policy?
You’re always in charge. Cancel anytime for any reason. In fact you don’t even need a reason. We even pay for return shipping.
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Will my rate increase?
Never. The service fee stays the same as long as you are a customer in good standing.
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What are my billing options?
Service is billed on your choice of monthly, quarterly, or annual pay cycle. Use your Visa, Mastercard or American Express to pay.
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If I drop my help button will it break?
The help button is designed to be extremely durable and withstand normal usage, including getting wet and withstanding normal falls.
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Who responds when I push my help button?
Trained, courteous and patient professionals are ‘at the ready’ 24/7 to assist you. Don’t worry about the time of day, we’re here to help.
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Is there a lot of equipment?
No, but everything you need is included. Lifenet is the easiest medical alert system available. Plug in the power, plug in the phone line and press the button.
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How long does the help button battery last?
Our help buttons contain fully enclosed long life lithium batteries that typically last up to 4 years with normal operation. You will never need to buy a battery or change a battery. If any of our devices fail to perform, we will replace it free. Be sure to test at least monthly. We even pay for the return shipping.
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I want Lifenet medical alert for both mom and dad - do I pay two monitoring fees?
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What our clients are saying about us
Wondering about the right choice for your family?
Read what our loyal customers are saying about Lifenet.
I write to thank you for saving my brother in law. He suffered chest pains and had a major heart attack but was able to press the button. When he didn’t answer, an ambulance was dispatched which in my opinion saved his life. He’s still going strong and swears by your service.
- F.H.
My parents and I fight constantly about their refusal to move nearer to us. They are very independent and proud, but since I live more than 1000 miles away I worry non-stop. Lifenet gives them and me a reliable way of getting help to them if they ever need it. My husband is a paramedic and he tells me that he goes on calls every day where someone’s life is saved because they were called immediately. Now that they have the system, we fight less and I think they secretly love knowing they can get help in an emergency.
- J.S.
I checked a lot of services and ended up with lifenet because they don’t make you pay a down payment, and I don’t have to sign contracts locking me in whether I want the service or not.
- T.D.
Lifenet’s guarantee and 24 hour service and monitoring made me buy from them. I recommend them. When I got it they tested it with me and helped me use it. Works fine and very convenient.
- B.D.
Setup was easy even for me. I needed to return it after a few months and they said no problem and sent me a shipping label so I didn’t have to pay to get it back to them. Easy and friendly, if I need the system again I would recommend them to everyone.
- D.R.
My wife isn’t well and I need to get out of the house but am afraid to leave her alone too long. We can’t afford day help so I bought lifenet. I feel much better knowing that even when I am there we can both get help right away and my son can come over right away. The system arrived three days later and my son put it in for me. It was only two plugs so I could have done it myself. It works just like they say. I might get the second button for myself.
- J.R.
The service my neighbor ordered from another company cost her $500 dollars. I found lifenet on the internet and all I pay is my monthly service and I get everything guaranteed. Lifenet specifically told me they would never charge me a deposit or cancellation penalty. My friend didn’t believe it so she called lifenet too. She is fighting the other company to get her deposit back. She can’t afford to lose that money but may not get it back. I am glad I didn’t use them. Your people are nice too and very helpful.
- E.P.
Nobody else guaranteed everything like they do so I ordered from them. My box arrived about two days later and works the way they said it would. We pressed the button a few times but haven’t had an emergency. They always responded right away and were patient with us. The speaker is loud and surprisingly clear, we were able to hear them and have them hear us clearly too.
- F.G
When I got the console it didn’t work. I called them and they said they test every item before shipping and would replace it immediately and even pay the return shipping. They nicely asked me to double check the phone line was plugged in and sure enough it wasn’t. The system worked fine once I did that. Setting it up was pretty easy since there are only two plugs. They were patient and didn’t make me feel bad that I made a simple mistake. They said they were there to help. By the way, I called them at 6:30 in the morning.
- J.C.
I was in my yard when I tripped on something. I pushed the lifenet button and yelled for help. My next door neighbor called 911 only to find out that lifenet already called them and paramedics were on the way. My daughter was already at the hospital doing the forms when I got there. Thank you for being there.
- L.W
I fell from my bed and the paramedics took me to the hospital and called my son. The life people stayed on the line with me until they arrived. Thank you for such a wonderful service and such kind patient people. I don’t remember their names but they were so patient and reassuring.
- B.D.
My husband’s parents live about two miles from us and insist that they don’t want to live with us. We ordered the lifenet as a compromise. We haven’t needed it, but now there is no tension since we all know the lifenet people can get them help right away if they need it. I like that we’ll know right away too.
- A.S
I live 15 miles from my mother and we argued a lot about getting the lifenet system. Two days after it arrived she was leaning on a chair when it fell over taking her with it. Paramedics came and she was fine but just scared. She doesn’t argue about it anymore and calls the lifenet people her ‘guardian angels’.
- W.W.
My mother fell down and LifeNet call me right away. She was fine and the nice people at LifeNet assured me they were speaking with her right then and that she just needed me to help get up. I was worried but everything was ok. I can’t imagine what could have happened to her if we didn’t have the Life people system.
- R.B.
I pressed the button Christmas day at 5 a.m. to see how long they would take to answer. They answered just as fast as when I tested them at 11 a.m.
- R.A.
I am 86, my son and I were having dinner and he started choking. I pressed the button and told your agent that we needed an ambulance. Within a few minutes the paramedics arrived and the fellow stayed on the line until they arrived. Everything ended up fine. Thank you.
- T.S.
My mother fell down and LifeNet call me right away. She was fine and the nice people at LifeNet assured me they were speaking with her right then and that she just needed me to help get up. I was worried but everything was ok. I can’t imagine what could have happened to her if we didn’t have the Life people system.
- T.W.
“You went above and beyond to help me. Thank you for taking the time to answer my questions and explain everything to me. God bless you.
P.S. Because of your help my mother is safe.”
- Y.S.
My mother panics easily and is less agitated because she knows the lifenet is in the house. Her relationship with my sisters and I is much better because we don’t worry as much.